West Virginia Adjusters Practice Exam

When must an adjuster disclose their license status to a client?

1. During the claims process

2. Upon initial contact regarding a claim

3. When submitting a final report

4. Only if requested by the client

The correct answer is: Upon initial contact regarding a claim

An adjuster is required to disclose their license status to a client upon initial contact regarding a claim. This requirement is in place to ensure transparency and maintain trust between the adjuster and the client. By disclosing their license status early in the process, the adjuster confirms their qualifications and adherence to regulatory standards, allowing the client to understand the credentials of the person handling their claim from the outset. This proactive communication helps build a professional relationship and sets the tone for subsequent interactions throughout the claims process. Other options suggest disclosure at varying stages, but initial contact is crucial as it lays the foundation for the entire claims experience. Additionally, the ethical obligation to disclose this information right away emphasizes the importance of professional integrity in the role of an adjuster.